Refund Policy
When refunds are available for shop orders and tattoo deposits.
DraftThis wording has not been approved by Keoni yet. Bracketed items are still to be confirmed.
How refunds are paid
Approved refunds go back to the original payment method. After we start a refund, a credit or debit card usually takes 3 to 7 business days depending on your bank. PayPal or Shop Pay usually takes 1 to 3 business days.
Original shipping charges are not refunded, and return shipping is the customer’s responsibility.
Cancelling an order
An order can be cancelled for a full refund if you ask before it ships. Contact the studio straight away through the contact page with your order number. Once a shipping label has been created, the order cannot be cancelled and follows the standard return process.
Damaged or wrong items
A full refund is available if your order arrives damaged, defective or incorrect and you contact the studio within 48 hours of delivery. See Shipping and Returns for what to send us.
Tattoo deposits
Deposit refunds are covered in the Deposit and Cancellation policy.
Eligibility
Returns and refunds follow the terms on the Shipping and Returns page.
[Final refund terms to be confirmed by Keoni.]